Speak then to me…
"RPA is dead (or dying)" was the call made by several technology analysts and research firms for a period of time. But it was too late. Customer organisations had changed: new teams and departments had been set up. That cringeworthy term "Robotics" appeared on many name cards and linkedin profiles. More importantly, major US based VCs had already put in big money into these startups. Something...
In previous articles, I traced the origin of screen-integration technology, the evolution to its modern form, and its morphing into UI Automation with the primary intent to automate business processes that were subject to the inefficiencies of software-driven-labour. The product-market-fit for this technology had existed for a very long time; but buyer behaviour, which I correlate with human IQ...
In the previous article I talked about the evolution of user interface integration technology. In the early days we (the creators of Inventys Fusion) classified this technology as "enterprise mashup". Customer care contact centers were popular targets of this "mashup" technology, since their agents often had to grapple with over a dozen legacy applications in order to service callers’ requests...
Software driven labour productivity (or lack thereof) has been under the lens for a very long time. Through the various generations of software technologies, there have been consistent attempts to provide relief to human fingers as they trudge wearily over keyboards. The simplest form of relief started with the concept of macros. These are sequences of actions that are pre-configured and later...
An Automaton is a machine that performs a range of actions based on pre-configured instructions. Throughout history there have been various recorded descriptions of automata. Jacquard's loom was a landmark automaton that helped to automate the process of weaving cloth. Electro-mechanical calculating devices created during the nineteenth century provided momentum for even more complex calculating...
About half of the material of these articles in Volume 1 was planned and written in 2017, after I concluded my association with the acquirers of my company, Inventys. Why then, did it take me five years to release this content? Is it relevant any more? With the kind of momentum towards RPA and hyperautomation, created by second generation UI Automation companies and their billion dollar spending...
Volume 1 deals mostly with things that have been happening in the automation space from the beginning up until now. So, it deals with the past, leading up to the present. I will intermix many stories, incidents, and experiences from my professional journey. I will describe my learnings and conclusions, and you will then know why I have the biases that I mentioned in the previous post. All the...
In this post I will enumerate and lay bare all my biases relating to process automation and outline my motivation for creating this series about process integration. Through the various posts in this series, I will attempt to explain and logically argue my motivations and biases. This post, therefore, is only an index. I use the word "bias" to refer to negative opinions that I have about certain...
This is the first in a series of articles that aims to elaborate various aspects and nuances of end-to-end process integration. What is process integration? Organisations – companies, business, groups, people – do things in definite patterns that achieve certain results that are important to them – and thus defines them. Banks do a bunch of things every day, every month, every year. So do...
Speak then to me…