Speak then to me…
Let there be no doubt that what is called hyperautomation is singularly and principally founded on RPA. If RPA had not become well known there would not have been any definition of hyperautomation. Call it by any name, and augment it with any ancillary technology, but RPA and hyperautomation in the hands of business operations teams will always remain a technology that promises to reduce the...
"RPA is dead (or dying)" was the call made by several technology analysts and research firms for a period of time. But it was too late. Customer organisations had changed: new teams and departments had been set up. That cringeworthy term "Robotics" appeared on many name cards and linkedin profiles. More importantly, major US based VCs had already put in big money into these startups. Something...
In previous articles, I traced the origin of screen-integration technology, the evolution to its modern form, and its morphing into UI Automation with the primary intent to automate business processes that were subject to the inefficiencies of software-driven-labour. The product-market-fit for this technology had existed for a very long time; but buyer behaviour, which I correlate with human IQ...
In the previous article I talked about the evolution of user interface integration technology. In the early days we (the creators of Inventys Fusion) classified this technology as "enterprise mashup". Customer care contact centers were popular targets of this "mashup" technology, since their agents often had to grapple with over a dozen legacy applications in order to service callers’ requests...
Speak then to me…