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Enterprise software companies have earned hundreds of billions of dollars making and selling software integration products and services. Why are enterprises spending such amounts; and what are software integration technologies? In my first article in the Process Integration Trilogy, I explained the term "business process", and discussed how software applications and systems were scattered in...
"RPA is dead (or dying)" was the call made by several technology analysts and research firms for a period of time. But it was too late. Customer organisations had changed: new teams and departments had been set up. That cringeworthy term "Robotics" appeared on many name cards and linkedin profiles. More importantly, major US based VCs had already put in big money into these startups. Something...
In the previous article I talked about the evolution of user interface integration technology. In the early days we (the creators of Inventys Fusion) classified this technology as "enterprise mashup". Customer care contact centers were popular targets of this "mashup" technology, since their agents often had to grapple with over a dozen legacy applications in order to service callers’ requests...
Software driven labour productivity (or lack thereof) has been under the lens for a very long time. Through the various generations of software technologies, there have been consistent attempts to provide relief to human fingers as they trudge wearily over keyboards. The simplest form of relief started with the concept of macros. These are sequences of actions that are pre-configured and later...
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